Guitropolis: An Adventure in Learning the Guitar

Guitropolis for Windows 3.1

Guitropolis won't install on your computer.
Guitropolis performs slowly or erratically.
There is no sound at all while running Guitropolis.
There is some sound while running Guitropolis, but there is no narration, song accompaniments, or video sound.
Guitropolis displays smaller than full-screen.
I have 19MB free on my hard drive, but the installer says I don't have enough hard drive space.
Guitropolis freezes and/or crashes when using the Chord Computer or Guitar Tuner while in Guitropolis.
A listing of compatible video cards.
A listing of compatible sound cards.

If your problem isn't listed here, send us an e-mail describing the difficulty you're having.

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Guitropolis won't install on your computer.

Check to confirm your computer system meets the minimum system requirements. The minimum system requirements are listed on the bottom of the Guitropolis box, page 2 of the Guitropolis manual, and the readme.txt file located on the Guitropolis CD-ROM.
Check to confirm your CD-ROM drive is installed correctly on your computer.

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Guitropolis performs slowly or erratically.

Check to confirm your computer system meets the minimum system requirements. The minimum system requirements are listed on the bottom of the Guitropolis box, page 2 of the Guitropolis manual, and the readme.txt file located on the Guitropolis CD-ROM.
Close any other programs that may be running besides Windows and Guitropolis, including desktop managers, screen savers, etc.
Guitropolis may not perform optimally on networked computers. To improve performance, disconnect from any networks that your machine is connected to before running Guitropolis.

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There is no sound at all while running Guitropolis.

Make sure you have a Windows compatible sound card properly installed on your system.
Make sure that the volume on your computer and your computer speakers is turned up sufficiently.
Contact your sound card manufacturer to ensure that you have the most recent sound card drivers and software installed on your system.

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There is some sound while running Guitropolis, but there is no narration, song accompaniments, or video sound.

Check to confirm that QuickTime Version 2.1 (or higher) is installed properly on your computer. (Note: The Guitropolis Installer runs the QuickTime Installer automatically.)

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Guitropolis displays smaller than full-screen.

Check to confirm that your monitor's resolution is set to 640 x 480 pixels, the optimum setting to view Guitropolis.

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I have 19MB free on my hard drive, but the installer says I don't have enough hard drive space.

Though a standard installation of Guitropolis requires 19MB of free space, it may be necessary to free several additional MBs of hard drive space for temporary and support files during installation.

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Guitropolis freezes and/or crashes when using the Chord Computer or Guitar Tuner while in Guitropolis.

Make sure there is not multiple instances of the Guitar Tuner or Chord Computer open. If the Guitar Tuner or the Chord Computer is left open, use 'Alt+tab' to make it active, rather than opening another instance of the program. Multiple open instances of the Chord Computer or Guitar Tuner use excessive system resources and should be avoided.

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A listing of compatible video cards.

These are just some of the cards which provide acceptable playback when running Guitropolis:

(This is a list provided by Macromedia of video cards compatible with programs created with Director. It is NOT meant to imply any guarantees that Guitropolis will definitely work with these cards, only that it SHOULD work with them. If you are experiencing any problems with Guitropolis related to one of these cards, please contact the manufacturer of the card to ensure that it is working correctly. If your video card is not on this list, contact Alfred Interactive Tech Support for more information.)

ATI

Graphics Xpression
Graphics Pro Turbo, Note: In high resolution, QuickTime movies play approximately 25 pixels to the left of their intended location.

Compaq

Compaq QVision 1280/I

Diamond

Speedstar Pro 1100
Stealth64 Graphics 2001
Stealth64 Video 2201XL
Viper Pro Video

Genoa

Phantom 64

Hercules / TD

Graphite Pro

IBM

ThinkPad 755C Laptop

Matrox

MGA Millenium
MGA Power Graphics

Number Nine

9FX Motion 771
9FX Vision 330
Imagine 128, Note: QuickTime movies display white.

Orchid

Fahrenheit 64
Kelvin 64

Paradise / Western Digital

Accelerator VL Plus

Spider

256 Cache
Tarantula 64

Trident

AGI

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A listing of compatible sound cards.

These are some of the sound cards which are known to work with Guitropolis:

(This is a list provided by Macromedia of sound cards compatible with programs created with Director. It is NOT meant to imply any guarantees that Guitropolis will definitely work with these cards, only that it SHOULD work with them. If you are experiencing any problems with Guitropolis related to one of these cards, please contact the manufacturer of the card to ensure that it is working correctly. If your sound card is not on this list, contact Alfred Interactive Tech Support for more information.)

Creative Labs