• Guitropolis won't install on your computer.
• Guitropolis performs slowly or erratically.
• There is no sound at all while running Guitropolis.
• There is some sound while running Guitropolis, but there is no narration, song accompaniments, or video sound.
• The sound is choppy.
• Images look off-color, slightly strange, or washed out.
• Guitropolis displays smaller than full-screen.
• I have 19MB free on my hard drive, but the installer says I don't have enough hard drive space.
• Guitropolis freezes and/or crashes when using the Chord Computer or Guitar Tuner while in Guitropolis.
• A listing of compatible video cards.
• A listing of compatible sound cards.
• Having trouble running Guitropolis on Windows NT.

Guitropolis won't install on your computer.

• Check to confirm your computer system meets the minimum system requirements. The minimum system requirements are listed on the bottom of the Guitropolis box, page 2 of the Guitropolis manual, and the readme.txt file located on the Guitropolis CD-ROM.
• Check to confirm your CD-ROM drive is installed correctly on your computer.

Guitropolis performs slowly or erratically.

• Check to confirm your computer system meets the minimum system requirements. The minimum system requirements are listed on the bottom of the Guitropolis, page 2 of the Guitropolis manual, and the readme.txt file located on the Guitropolis CD-ROM.
• Close any other programs that may be running besides Windows 95 and Guitropolis, including desktop managers, screen savers, etc.
• Guitropolis may not perform optimally on networked computers. To improve performance, disconnect from any networks that your machine is connected to before running Guitropolis.

There is no sound at all while running Guitropolis.

• Make sure you have a Windows compatible sound card properly installed on your system.
• Make sure that the volume on your computer and your computers speakers isturned up sufficiently.
• Contact your sound card manufacturer to ensure that you have the most recent sound card drivers and software installed on your system.

There is some sound while running Guitropolis, but there is no narration, song accompaniments, or video sound.

• Check to confirm that QuickTime Version 2.1 (or higher) is installed properly on your computer. (Note: The Guitropolis Installer runs the QuickTime Installer automatically.)

The sound is choppy.

• Windows only: There is a known conflict between Guitropolis and an audio tool called RSX 3D Sound (usually a red headphones icon will appear on your Windows time panel).  Unfortunately, the manufacturer of RSX3D is no longer supporting it. Please try uninstalling RSX3D from your computer, or contact tech support for more information.

Images look off-color, slightly strange, or washed out.

• Check to confirm that your monitor's color depth is set to 16-bit (thousands of colors), the optimum setting to view Guitropolis.

Guitropolis displays smaller than full-screen.

• Check to confirm that your monitor's resolution is set to 640 x 480 pixels, the optimum setting to view Guitropolis.

I have 19MB free on my hard drive, but the installer says I don't have enough hard drive space.

• Though a standard installation of Guitropolis requires 19MB of free space, it may be necessary to free several additional MBs of hard drive space for temporary and support files during installation.

Guitropolis freezes and/or crashes when using the Chord Computer or Guitar Tuner while in Guitropolis.

• Make sure there is not multiple instances of the Guitar Tuner or Chord Computer open. If the Guitar Tuner or the Chord Computer is left open, use 'Alt+tab' to make it active, rather than opening another instance of the program. Multiple open instances of the Chord Computer or Guitar Tuner use excessive system resources and should be avoided.

A listing of compatible video cards.

These are just some of the cards which provide acceptable playback when running Guitropolis:

(This is a list provided by Macromedia of video cards compatible with programs created with Director. It is NOT meant to imply any guarantees that Guitropolis will definitely work with these cards, only that it SHOULD work with them. If you are experiencing any problems with Guitropolis related to one of these cards, please contact the manufacturer of the card to ensure that it is working correctly. If your video card is not on this list, contact Alfred Interactive Tech Support for more information.)

ATI

Graphics Xpression
Graphics Pro Turbo

Compaq QVision 1280/I

Speedstar Pro 1100
Stealth SE
Stealth64 Graphics 2001
Stealth64 Video 2201XL, Note: Palette transitions are very slow.
Viper Pro Video

Phantom 64, Note: In 16-bit and 24-bit mode, black garbage may appear on the screen.

Graphite Pro

ThinkPad 755C Laptop

MGA Millenium
MGA Power Graphics

9FX Vision 330
Imagine 128

Fahrenheit 64
Kelvin 64

Accelerator VL Plus

256 Cache
Tarantula 64

Tecra 700 CT Laptop

AGI

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A listing of compatible sound cards.

(This is a list provided by Macromedia of sound cards compatible with programs created with Director. It is NOT meant to imply any guarantees that Guitropolis will definitely work with these cards, only that it SHOULD work with them. If you are experiencing any problems with Guitropolis related to one of these cards, please contact the manufacturer of the card to ensure that it is working correctly. If your sound card is not on this list, contact Alfred Interactive Tech Support for more information.)

Creative Labs

Sound Blaster 16
Sound Blaster AWE 32
Sound Blaster Pro
Sound Blaster Vibra 16

MultiMedia Kit 4400

Soundscape
Soundscape Elite

ThinkPad 755C Laptop

NuSound PnP
Soundwave 32

Sound 144AM

Aria 16se

RAP-10/AT

Reel Magic

Tahiti
Tropez

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Having trouble running Guitropolis in Windows NT.

• Check to make sure sure you have the latest version of Guitropolis. If it doesn't say 'Teach Yourself To Play Guitar' above the title on the box, then you have an older version and need the latest version.

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